Public Disclosure

Important information

Sow Financial holds a Financial Advice Provider licence issued by the FMA to provide financial advice services. Sow Financial Limited Financial Services Provider Number is FSP1008822

Our office contact details:

Phone: 027 466 6369
Email: simon@sowfinancial.co.nz
Website: www.sowfinancial.co.nz

Nature and Scope of financial advice services

Our Services

Personal insurance

Products we can provide financial advice about

Personal and Group insurance
- Life cover
- Disability
- Income protection
- Trauma
- Health

Product providers we might recommend

Chubb
AIA
Asteron Life
Fidelity
NIB

Our fees

Sow Financial Limited does not charge any upfront fees for our risk advice services. To ensure advice remains accessible for all our clients, we are paid a commission by the provider of any product you put in place on the back of our recommendation.

Commissions

For services in relation to insurance, commissions may be paid by the product provider as follows:

Initial Commission

A percentage of the value of your annual insurance premiums; this initial commission ranges from 140% to 240%

Ongoing Commission

A percentage of the value of your annual premiums is allocated upon renewal of insurance products. This is to compensate for ongoing support, policy reviews, and management services.

Conflicts of interest or other incentives

At Sow Financial, we are committed to providing exceptional service and advice to our clients. All of the services we offer are provided free of charge to our clients. This is because we are compensated by product providers when one of their products is taken up based on our recommendation. While we are paid by the providers, we always prioritize your interests above all else.

We follow a proven 6-step advice process designed to place our clients' needs at the center of everything we do.

We identify and disclose the maximum level of commission we may receive as a result of our recommendation.
If our recommendation involves replacing an existing cover, we will provide a detailed comparison of the covers. This includes explaining what the recommended provider offers that your current cover does not, as well as identifying any features your existing provider covers that the recommended provider does not.
All recommendations are provided to you in writing, accompanied by a clear explanation of how they are tailored to your individual needs.

Additionally, Sow Financial conducts both internal and external reviews of our advice process to ensure we maintain a rigorous and thorough approach that always prioritizes the best interests of our clients.

This dedication to transparency and professionalism ensures that you receive advice you can trust and that aligns with your personal and financial goals.

Our duties and obligations to you

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

Meet the standards of competence, knowledge, and skill set out in the Code of Conduct
Give priority to the clients’ interest, and
Exercise care, diligence and skill, and
Meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct.

Our Internal complaints process

If you have a problem, concern, or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.

Our internal complaints manager is Simon Fox who can be reached via email at simon@sowfinancial.co.nz or 0274666369.

Our internal complaints handling process is as follows:

1.Requesting your complaint in writing,

2.Acknowledging the receipt of your complaint within 2 working days of receiving it,

3.Investigating your concerns by speaking with all the involved parties and reviewing all the documentation we hold on file,

4.Providing a formal written response within 28 days of acknowledging your concerns.

Our external complaints process

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme: Financial Services Complaints Ltd (FSCL). This service will cost you nothing, and will help us resolve any complaints.

You can contact FSCL at: